Privacy policy
Last Updated: February 4, 2026
Your Privacy Matters to Us
This Privacy Policy explains how 2Square Professional collects, uses, and protects your personal information when you purchase our retail hair care products or visit our website.
Simple Summary:
- We collect information you give us (name, email, address) and information from your website use (browsing data)
- We use it to process orders, send shipping updates, and improve your experience
- We share information only with service providers who help us (like shipping companies)
- We DO NOT sell your personal information
- You can access, correct, or delete your information anytime
1. INFORMATION WE COLLECT
Information You Give Us
When you shop with us, we collect:
Contact Information:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
Payment Information:
- Credit card information (processed securely by our payment processor - we don't store complete card numbers)
Account Information (if you create an account):
- Username
- Password (encrypted)
- Order history
- Saved addresses
Hair Care Preferences (optional):
- Hair type and concerns (if you use our product recommendation service)
- Product preferences
Customer Service Information:
- Questions, comments, or feedback you send us
- Information in emails or chat messages
Information We Collect Automatically
When you visit our website:
Device Information:
- IP address
- Browser type
- Device type (computer, phone, tablet)
- Operating system
Website Activity:
- Pages you visit
- Products you view
- Time spent on pages
- Links you click
- Search terms you use
Location Information:
- General location based on IP address (city/state level)
Cookies:
- Small files that help our website work and remember your preferences
2. HOW WE USE YOUR INFORMATION
Order Processing
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns and refunds
- Provide customer support
Account Management
- Create and manage your account
- Save your preferences
- Show your order history
Product Recommendations
- Suggest products based on your hair type (if you share this with us)
- Recommend products you might like
Marketing (Only with Your Permission)
- Send emails about new products and special offers
- Send educational content about hair care
- Share exclusive discounts
You can unsubscribe anytime by clicking "unsubscribe" in any email or emailing contact@2squareprofessional.com.
Website Improvement
- Understand how people use our website
- Fix technical problems
- Make the website easier to use
- Develop new features
Legal Compliance
- Comply with laws and regulations
- Prevent fraud
- Protect our rights and your safety
3. HOW WE SHARE YOUR INFORMATION
We DO NOT sell your personal information to anyone.
We share your information only with trusted partners who help us run our business:
Service Providers We Use
Payment Processors (like Stripe, PayPal)
- To process your credit card payments securely
Shipping Carriers (like USPS, UPS, FedEx)
- To deliver your orders
Email Service (like Mailchimp, Klaviyo)
- To send order confirmations and marketing emails (if you opt in)
Website Hosting
- To keep our website running
Analytics (like Google Analytics)
- To understand how people use our website
All these partners are required to keep your information confidential and use it only to help us.
Legal Reasons
We may share information if required by:
- Court orders or legal processes
- Law enforcement requests
- Protection against fraud or illegal activity
Business Changes
If 2Square Professional is sold or merged with another company, your information may transfer to the new owner. We'll notify you if this happens.
4. COOKIES AND TRACKING
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the website remember you and work properly.
Types of Cookies We Use
Essential Cookies (Required)
- Make the website work (shopping cart, login)
- Cannot be disabled
Analytics Cookies (Optional)
- Help us understand how people use our website
- Google Analytics
Marketing Cookies (Optional)
- Remember what products you viewed
- Show you relevant ads on other websites
Managing Cookies
You can control cookies through your browser settings. Note that blocking cookies may affect how the website works.
5. DATA SECURITY
We take your security seriously and use industry-standard measures to protect your information:
Security Measures:
- SSL encryption for all data transmitted to our website
- Secure payment processing (we don't store complete credit card numbers)
- Restricted access to personal information
- Regular security monitoring
Your Responsibility:
- Keep your account password secure
- Don't share your password with others
- Notify us immediately if you suspect unauthorized account access
Important: No system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
6. DATA RETENTION
How Long We Keep Your Information:
- Order Information: At least 7 years (for tax and legal compliance)
- Account Information: Until you close your account, then a reasonable period after
- Marketing Information: Until you unsubscribe
- Website Activity: Typically 2 years
When we no longer need your information, we securely delete or anonymize it.
7. YOUR RIGHTS
What You Can Do
Access Your Information
- Request a copy of the personal information we have about you
Correct Your Information
- Update incorrect or outdated information
- Log into your account to update yourself
Delete Your Information
- Request deletion of your personal information
- Note: We may need to keep some information for legal compliance
Opt Out of Marketing
- Unsubscribe from promotional emails anytime
- You'll still receive order-related emails (confirmations, shipping updates)
How to Exercise Your Rights:
Email contact@2squareprofessional.com with your request.
8. STATE-SPECIFIC PRIVACY RIGHTS
California Residents (CCPA)
You have the right to:
Know What Information We Collect
- Categories of information
- How we use it
- Who we share it with
Delete Your Information
- Request deletion of your personal information
Opt Out of Sale
- We do not sell personal information
Non-Discrimination
- We won't discriminate against you for exercising your rights
Information We Collect:
- Identifiers (name, email, address, IP address)
- Purchase history
- Browsing behavior
- Hair care preferences (if you share them)
To Exercise California Rights:
Email: contact@2squareprofessional.com
Subject: "California Privacy Request"
We'll verify your identity and respond within 45 days.
Colorado Residents (CPA)
You have the right to:
Access Your Data
- Confirm whether we process your data
- Access your data
Correct Inaccurate Data
- Request corrections to your information
Delete Your Data
- Request deletion of your information
Data Portability
- Receive your data in a portable format
Opt Out
- We do not engage in targeted advertising or sell data
Appeal Process
If we deny your request, you can appeal by replying with "Appeal" in the subject line.
To Exercise Colorado Rights:
Email: contact@2squareprofessional.com
Subject: "Colorado Privacy Request"
9. CHILDREN'S PRIVACY
Our products and website are not intended for children under 18. We do not knowingly collect information from children under 18.
If you believe we've collected information from a child under 18, contact us immediately at contact@2squareprofessional.com and we will delete it.
10. INTERNATIONAL CUSTOMERS
Our website is based in the United States. If you're visiting from another country:
- Your information will be transferred to and processed in the United States
- U.S. privacy laws may differ from your country's laws
- By using our website, you consent to this transfer
11. EMAIL COMMUNICATIONS
Types of Emails We Send
Transactional Emails (You cannot opt out)
- Order confirmations
- Shipping notifications
- Password resets
- Account updates
Marketing Emails (You can opt out)
- New product announcements
- Special offers and sales
- Hair care tips and advice
To Unsubscribe:
Click "unsubscribe" at the bottom of any marketing email, or email contact@2squareprofessional.com.
12. THIRD-PARTY WEBSITES
Our website may link to other websites (social media, payment processors, etc.). This Privacy Policy does not apply to those websites. We are not responsible for their privacy practices.
We encourage you to read the privacy policies of any third-party websites you visit.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We'll notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Emailing you (for major changes)
Your continued use of our website after changes means you accept the updated Privacy Policy.
14. CONTACT US
Questions about your privacy or this policy?
Email: contact@2squareprofessional.com
Website: www.2squareprofessional.com
For privacy-specific requests:
Subject: "Privacy Inquiry"
For California residents:
Subject: "California Privacy Request"
For Colorado residents:
Subject: "Colorado Privacy Request"
We will respond within 30 days.
QUICK REFERENCE
What information do we collect?
Name, email, address, payment info, browsing data
How do we use it?
Process orders, send updates, improve our website, send marketing (with permission)
Do we sell your information?
No, never.
Who do we share with?
Only service providers who help us (shipping, payment processing, email)
How do we protect it?
SSL encryption, secure payment processing, restricted access
What are your rights?
Access, correct, delete your information; opt out of marketing
How long do we keep it?
Order info: 7 years; Account info: until you close it; Marketing: until you unsubscribe
Cookies?
Yes, for website functionality and analytics. You can manage in browser settings.
Children?
We don't collect information from anyone under 18.
© 2026 2Square Professional. All rights reserved.
This Privacy Policy is effective as of February 4, 2026.